Assistant Manager - Parking Operations

Experience with parking technology systems, point-of-sale systems, credential systems, or access-control systems preferred.

Experience with parking operations, traffic management, revenue control systems, or guest service operations preferred.

Ability to effectively respond to and diffuse upset guest situations.

Guest Services is a fast-paced, multi-faceted department responsible for a variety of guest experiences, public events, parking operations, admissions, attractions, and revenue collection functions throughout the Dallas Zoo.

The Assistant Manager – Parking Operations is responsible for assisting with the daily management and oversight of parking operations, including garage and surface lot operations, parking technology systems, traffic flow, guest service standards, revenue control procedures, and staff supervision.

Responsibilities include oversight of parking equipment and systems, troubleshooting operational issues, supporting credential and validation workflows, monitoring traffic patterns, conducting audits, coordinating field trip bus parking, training staff, and assisting with event parking logistics.

A wide variety of operational and guest service-related duties are performed both indoors and outdoors.

This position serves as a leadership presence within the parking operation and is expected to maintain a calm, solutions-oriented approach in a dynamic environment.

Ensure that each guest receives outstanding service by providing a welcoming environment, including greeting and acknowledging guests and maintaining high customer service standards.