bitcoindepot
Customer Support Director
At a Glance
- Location
- Remote
- Work Regime
- remote
- Posted
- 2026-03-16T14:33:22-04:00
Key Requirements
Required Skills
Domain Knowledge
- Regulatory
Requirements
8 years’ experience as a call center manager
11 years’ experience in a call center environment or operations environment
Experience managing outbound call center functions.
Experience with call ticket management/tracking systems, call center agent tracking/mgt systems
Expert in MS Excel
Salesforce experience preferred
Compensation & Benefits
401K Matching
Health benefits offered with a company contribution towards premiums
Paid wellness membership
Equity
Paid time off & holidays
Responsibilities
Manage the Support Call Center and the agents supporting incoming calls from customers and 3
rd
party field service agents.
Manage team of agents in achieving metrics on outbound calls to recover customers that have experienced issues in completing transactions.
Manage team of agents in achieving quotas in successfully enrolling individual merchant locations to host our Bitcoin ATMs.
Ensure team members are achieving expected performance metrics such as monthly goals for call answer rates, ASA, AHT, availability, and service call resolution.