alacritysolutions
Customer Support Representative
At a Glance
- Employment
- full_time
Key Requirements
Required Skills
Domain Knowledge
- Construction
- Education
- Insurance
- Medical
- Regulatory
Benefits & Perks
hy Choose Alacrity: Benefits Package including Medical, Dental, Vision, Shor
Requirements
Two years of Customer Service experience.
Previous experience working with general contractors/vendors is a plus.
Multi-channel communication and support experience including instant messaging, email, and phone calls with customers.
Knowledge of web browsers – Internet Explorer, Google Chrome, and Mozilla Firefox.
Knowledge of Claims Management Systems a plus.
Compensation & Benefits
$18.00 per hour- starting hourly wage
Job Specifics:
Remote based- CST/MST/PST time zone
Full-Time (M-F, 8AM-5PM in CST/MST/PST)
Responsibilities
Act as a liaison, provide guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
Proactively ensure contractor compliance with standards set forth in best practices.
Identify customers’ needs, clarify information, research every issue, and provide solutions.
Communicate with Regional Field Managers and external Clients regarding outstanding issues related to claims and contractors in their assigned areas.
Train contractors and adjusters on all Altimeter products as needed.
Provide contractor technical troubleshooting and/or support on respective software programs including assistance with password difficulties.