aloyoga
Director of International Customer Service
At a Glance
- Location
- Beverly Hills, California, United States
- Experience
- 10+ years
- Compensation
- ry range for this position is $1500,00-$200,000 per year which represents the
- Posted
- 2026-03-16T13:36:29-04:00
Key Requirements
Required Skills
Domain Knowledge
- Automation
Requirements
8-10+ years of experience within customer-facing industries with direct experience launching digital global customer support programs and new markets.
5+ years of leadership experience
Deep knowledge and curiosity about customer experience and service design, specifically as it relates to channel localization and emerging trends/innovation (such as AI and automation)
Highly collaborative leader who inspires alignment across cross-functional teams
Strategic thinker with the ability to scale complex programs and deliver fast results in fast-growing environments
Data-driven; eager to turn customer insights into action
Responsibilities
In partnership with Digital and International leaders, develop ALO’s international customer experience strategy, defining service standards and localization frameworks for key markets.
Lead international expansion initiatives—establishing languages, channels, hours, and workflows that align with local customer expectations and regulations.
Partner with CS and Retail leaders to ensure scalable alignment of experience and operations globally.
Partner with Legal and Compliance to ensure service and communication practices meet regional standards (GDPR, support policies, etc.)
Oversee CS Training team to ensure our tone, language, and procedures embody the ALO experience in every region.
Partner with Technology and Operations teams to optimize systems, automations, and tools for global efficiency.