Network Operations Manager - Provider Experience and Network Operations

Ability to convey operational information clearly and effectively across clinical, administrative, and technical audiences

Knowledgeable of healthcare regulations, compliance standards, and industry trends.

Skill in facilitating collaboration and communication between hospital departments and community provider practices

Experience with Epic (EpicCare Link preferred) or similar EHR systems.

$66,000.00- $96,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

The Network Operations Manager supports BMCHS by coordinating and optimizing operational activities across the hospital and its network of community-based provider practices.

Reporting to the Director of Network Operations, the role serves as a central liaison to improve referrals, care transitions, and access to specialty and inpatient services.

Working under general supervision, the Manager leads initiatives that strengthen collaboration, data integration, and process improvement across BMCHS, Boston HealthNet, Population Health, and Epic teams to ensure efficient, coordinated, and high-quality patient care.

Perform other related duties as needed to support effective coordination and collaboration across the provider network.

Contribute to business development and operational initiatives that expand network participation and improve financial performance.