Senior Dispute Analyst

Deep, hands-on experience managing card disputes and chargebacks, with strong knowledge of consumer protection regulations and card network dispute rules across the chargeback and representment lifecycle.

Comfort building, testing, and tuning automation or AI-assisted workflows, or strong enthusiasm to own agentic tooling and translate it into operational capacity.

Excellent communication with internal stakeholders, partner banks, and, where relevant, regulators, with the ability to frame requirements as enablers rather than blockers.

A bias toward ownership and iterative improvement, and the judgment to know which cases automation should close and which require a human

Experience at a fintech, card issuer, processor, or sponsor bank.

Familiarity with dispute and case management tooling and with SQL for dispute trend analysis.

Own the end-to-end disputes lifecycle: intake, investigation, chargeback processing, and dispute resolution.

Author, maintain, and continuously improve the dispute SOPs across every stage, ensuring content reflects current consumer protection regulations, network dispute rules, and operational realities.

Test, deploy, and tune agentic investigation solutions across the disputes workflow, including skill orchestration, arbitration automation, and automation tuning, to compress per-case handling time without sacrificing quality.

Document investigative context and develop the skills and prompts that allow agentic tooling to handle routine filing, statement generation, and representment volume.

Handle complex dispute scenarios, edge cases, and pre-arbitration and arbitration exceptions where outcomes depend on judgment and argumentation.

Develop and optimize representment strategies; analyze dispute trends to identify root causes and drive process improvements.