Financial Counselor

tools and Web based resources.

Follows Patient Financial Services self-pay policies including self-pay fee schedules, completion of Medical Assistance and Charity Care Application, explanation of payment options and collections of monies due.

Follows Patient Financial Services policies related to cash handling and performs department cashiering functions and point of service transactions.

Maintains understanding of the medical necessity screening process and appropriate systems and a working knowledge of ICD-10 and CPT codes.

Performs appropriate pre-registration functions including calling physician offices, insurance payers and

the patient/guarantor, as necessary.

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than

part-time (including

per diem

colleagues, adjunct faculty, and Jeff Temps

), have access to medical (including prescription) insurance.

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Understands the importance Einstein Healthcare Network places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.

Identifies customer service issues and resolves or initiates necessary follow-up.

Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information.

Explains necessary forms and obtains signatures from patient/guarantor.

Utilizes appropriate reports to contact insurance payers, verifying benefits and obtaining necessary authorizations.

Work with payors to resolve accounts that are pending or denied.