Senior Collections Specialist

2+ years of experience in collections operations, collections analysis, or an associated customer-facing role (SaaS/Quote-to-Cash experience a plus).

Genuine empathy for customers and colleagues; resilient capacity to meet workplace demands (remote or office).

Export Administration Regulations.

As a Senior Collections Specialist, you will take advanced responsibilities within Motive’s Collections team.

You’ll manage larger, more complex account portfolios, resolve escalated and high-priority cases, and proactively contribute to operational improvements.

You are expected to take ownership during peak periods, deliver accurate cash forecasting, and be a champion of data integrity across core systems.

Own high‑risk dunning workflows, prioritize by exposure and risk; act quickly post‑decline; tune cadence and retry strategies to maximize recovery while protecting the customer experience.

Manage larger and more complex account portfolios, ensuring compliance, accuracy, and timely collections—even during peak volume periods.

Act as the primary expert for collections-related inquiries, especially escalated or complex accounts, serving as the go-to for case resolution and support.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

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gomotive.com

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