Strategic Customer Success Representative (Northeast)

Industry Knowledge: Dedicated experience in the glass & glazing industry, commercial construction, or building products sector is preferred.

Organizational Capabilities: Proven experience working with large, complex organizations and managing a portfolio of multiple accounts simultaneously.

$93,000

—

$140,000 USD

at the lowest cost to the employee

Work-life balance – PTO and holidays, including floating holidays you can choose

Training – We will equip you with the knowledge and skills you need to succeed

The Strategic Customer Success Representative (SCSR) serves as the ultimate, single point of contact and premier concierge service for our highest-value, top-tier strategic dealers.

Managing a portfolio of multiple accounts totaling approximately $30 million in annual revenue, this high-touch role is designed to eliminate friction, anticipate project bottlenecks, and proactively manage the end-to-end delivery of complex orders.

Providing extensive post-land support across both our Glass and Architectural Aluminum business units, alongside CRL Hardware, the SCSM ensures our top clients view OBE as their indispensable, one-stop shop.

This position engages with customers actively and consistently throughout order processing and delivery to drive satisfaction, working hand-in-hand with the sales and commercial organizations to grow the business.

On-site presence is required to facilitate immediate, face-to-face collaboration with production, engineering, and scheduling teams.

Proactive Order Ownership & Concierge Support

At OBE, together, we build excellence every day… we are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.

We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success. We pride ourselves on fostering a collaborative and results-driven environment.