CX Enablement & Change Management Consultant (Genesys Cloud CX)

Proven experience designing and delivering learning programs for

technology platforms or CCaaS products

hybrid or distributed teams

LMS platforms, e-learning authoring tools, or enablement systems

Domain Experience (Strongly Preferred)

contact center operations and CCaaS environments

We offer:

Culture of Relentless Performance

: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

Competitive Pay and Benefits

: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.

Work From Anywhere Culture

CX Enablement & Operational Change Management

to support the successful adoption of

and other CCaaS platforms across internal teams and customer environments.

operational change management, enablement, and training

, ensuring that teams not only understand the platform but also successfully adapt their processes and ways of working to new CX technologies.

platform adoption, operational readiness, and continuous learning

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.