Senior Technical Support Engineer

Bachelor’s degree in computer science, Business Information Systems, Networking or a similar field, or equivalent work experience required.

Requisition ID:

Reporting into: Manager, Technical Support.

Role type: Individual contributor.

Any issue with our software that impairs the operation of a customer’s contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive from our solutions and will reduce financial risk when they experience problems.