Technical Support Engineer, AMER West

2+ years of experience in a customer-facing support role.

Experience configuring and troubleshooting Kubernetes infrastructure.

Hands-on experience with Argo CD in a professional setting

Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.

Enthusiasm for being a primary point of contact for both open-source and enterprise customers.

A proactive, strategic mindset, anticipating issues and designing scalable solutions.

Technical Support Engineer

at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-source tools.

You’ll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes.

You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both our enterprise customers and the broader community.

Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.

Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.

Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix’s acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate application delivery on Kubernetes.

Following Argo’s widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-source roots. We actively contribute to Argo, support the community, and promote its adoption at every opportunity.