Customer Experience Associate - 3 Month Contract

Experience in customer service, preferably in a phone-based support role.

Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically.

Proficiency in using CRM and other customer support tools.

Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues.

A team player who is adaptable and agile, capable of working in a dynamic, remote environment.

Alignment with Faire's core values and a genuine passion for supporting and serving our community.

Canada: The starting pay for this role is $23.70 CAD per hour.

This role will also be eligible for benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams. In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success. While this role requires individuals to have phone support experience, after completing training, you will have the opportunity to be staffed across various support modalities including phone, chat, or email, as per business requirements. This position is pivotal in delivering outstanding customer service across these channels. In this role, you will be employed on a temporary basis for approximately 90 days, subject to the evolving needs of Faire’s team. Successful candidates may be eligible for longer contract terms in the future.

Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively.

Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately.

Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution.

Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies.

Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support.