Head of Customer Success and Technical Account Management

5+ years direct Customer Success leadership experience at a B2B SaaS company

Experience owning a book of business that equates to tens or hundreds of millions in ARR

Multiple examples of successful upsells and cross-sells with customers, at least doubling or tripling ARR

Metric and data-informed, especially regarding churn, growth, and net dollar retention

Collaborative, willing to be hands-on with enterprise clients

Strength in developing a strategic plan and ability to define how the function can grow and expand as the customer base, use cases, and needs grow

Own, drive, and be accountable for company GDR (renewals)

Own and co-execute with Sales, Presales, and other functions company NDR (upsell and cross sell with current customers)

Develop best practices to ensure customers are having success with the mabl product

Build direct relationships with strategic enterprise clients

Collaborate cross-functionally across product, support, and sales

Continue to drive automation initiatives within the Customer Success function

mabl is the enterprise SaaS leader of AI-driven, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That’s why customer-centric brands like Liberty Mutual, jetBlue, Intuit, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand. Learn more at

https://www.mabl.com

; follow @mablhq on Twitter and @mabl on LinkedIn.