Support Engineer, Tier 1

Associate Level

Bachelor’s degree or equivalent practical experience.

1–3 years of technical support or engineering experience in a customer-facing environment.

Ability to manage multiple support cases with guidance while maintaining service quality.

Strong written and verbal customer communication skills.

The

Support Engineer, Tier 1

, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.