Technical Support Engineer 2, Premier - EMEA

Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)

A tinkerer with some programming experience and a basic knowledge of Linux

A critical thinker who defaults to a client-centric approach

Have been in a Premium/Enterprise technical support role previously

Knowledgeable of current infrastructure and monitoring solutions and technologies

Datadog values people from all walks of life.

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy program for in-house networking

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform

Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment

Reproduce issues and dive into the 600+ integrations that Datadog works with

Drive product conversations based on needs and problems learned during client interactions

Participate in routine health check meetings with Premier Customers