VP, Contact Center

Extraordinary People

– we’re not kidding!

Meaningful Mission

– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.

Development and Learning

– Opportunities for learning and leveling up through training and education reimbursement.

The Vice President, Contact Center is a critical leadership role in ensuring exceptional customer experiences and operational excellence across our global support organization.

This role will be responsible for leading and executing the Support organization strategy that will leverage emerging technologies and artificial intelligence (AI) to enhance AXS's customer support model and scale our support operations capabilities to meet the diverse needs of our customers.

Strategic Leadership: Develop and execute a global contact center strategy and vision that aligns with our corporate goals, drives innovation, and enhances customer satisfaction.

Ensures global CSAT, NPS, PCI, and company branding are consistent to policy, and meeting the minimum standards.

Customer Experience Management: Champion the customer experience by ensuring customer feedback is integrated into support strategies.

Implement global strategies to improve overall customer satisfaction, loyalty, and retention.

AXS

, a subsidiary of

AEG

, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: