Senior Email Deliverability Consultant

As a Senior Email Deliverability Consultant, you will be part of our customer-facing deliverability team.

You’ll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of Braze.

Teams at Braze work collaboratively to deliver great customer experiences.

You’ll be a close partner with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams.

They would ideally have three to four years of experience providing deliverability-specific services at an ESP, agency, or large brand.

They’d be well-versed in industry best practices, have had success in the identification and remediation of deliverability issues, and in presenting them in a meaningful, consumable format to customers.

Provide fundamental deliverability support to our customers and our internal teams;

Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy

Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;

Help conduct in-depth investigations, reviews, and audits into email sending practices;

Assist customers with blocklists, spam traps, and issues with ISPs;

Help customers produce schedules for IP warming and monitor their warming progress;