Service Manager, Houston

Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e.

Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time

Verifiable track record of excellence in Customer Service

Willingness to assist on repairs on an as needed basis

Ability to analyze and interpret internal reports

Knowledge of HV systems, LV systems, and EV powertrains

Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs

Support, implement and provide follow-up for all training

Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships

Address any client concerns or complaints quickly and professionally

Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time

Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles