Technical Support Engineer

Strong experience diagnosing complex, multi-system issues (network, AuthN/Z, storage, and application layers).

Demonstrated strong experience in Linux/Unix system administration.

Experience troubleshooting applications on user workstations for Mac, Windows and Linux.

Proficiency with networking fundamentals and configuration: firewalls, TCP/IP, DNS, port configuration.

Experience in administration of high performance storage and/or high performance computing  environments.

Experience in administration of Google, AWS, and/or Microsoft cloud storage products.

$95,000.00 - $125,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the

Benefits Guidebook

.

This role serves researchers, systems engineers, network engineers, and research software engineers who rely on Globus for secure, high-performance data movement, data sharing, and computing in support of scientific discovery.

You will provide second-tier technical support for users of Globus software to ensure organizations and their researchers can successfully deploy and use Globus services.

You will support researchers who wish to use Globus software and services to solve their data management challenges, and you will support research IT professionals who wish to deploy Globus software and services for their user base of researchers.

You must bring a genuine customer-service orientation to working with researchers and IT staff, who may have varying levels of technical sophistication.

Our user support team is known for providing excellent customer support, and you will be expected to uphold that reputation by providing best in class customer service.

You are expected to become familiar with the inner workings of the Globus services and be able to 'dig deep' into the technical details to identify and solve user problems expeditiously.

Globus (www.globus.org) is a mission-driven organization dedicated to enabling discovery by delivering advanced data management and computation capabilities to researchers worldwide. As a unit within The University of Chicago, Globus develops and operates commercial-quality, software-as-a-service used by thousands of institutions, including research universities, national laboratories, federal agencies, and commercial research organizations. Core features are free for non-profit researchers, and the Globus service is sustained through institutional subscriptions that unlock advanced features for organizations needing greater control, compliance support, and deeper integration with their research computing environment. This model reflects the organization’s core commitment: making secure, reliable cyberinfrastructure services accessible to the broadest possible research community. The Globus team comprises professional software developers and business operations staff, as well Globus Labs, a dedicated research group pioneering novel methods and technologies. Team members are geographically distributed—a structure that reflects the global nature of the research communities we serve—while maintaining a collaborative culture focused on making an impact in disciplines ranging from the life sciences and astronomy to materials science and public policy. If you enjoy collaborative, innovative, mission-driven environments, Globus could be a great fit for you!