buildkite
Senior DevOps Support Engineer
At a Glance
- Location
- Canada
- Experience
- 5+ years
- Posted
- 2026-03-12T19:44:38-04:00
Key Requirements
Required Skills
Benefits & Perks
ve compensation and benefits package Flexible, remote-first culture Opportun
Requirements
5+ years of experience as a DevOps, Site Reliability, or Platform Engineer
Customer Centric Mindset
– Deep commitment to delivering world-class support with empathy and patience
Technical Expertise
– Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
DevOps and Cloud Knowledge
Responsibilities
Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
Provide support through Slack, Zoom, Email, Plain, and Community Forum
Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
Design and implement proactive solutions that prevent future support issues
Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
Publish documentation updates and proactive communications that improve the customer journey