Escalation Engineer

years of customer-facing technical support experience.

Container Ecosystem & Infrastructure Expertise:

Deep technical mastery in supporting Kubernetes / Container orchestration platforms (Kubernetes, Docker, Tanzu) along with CKA-level expertise across cloud providers (AWS, GCP, Azure) and distributed storage architectures.

Code Analysis & Automation Proficiency:

Strong ability to perform code-level troubleshooting in GoLang and utilize DevOps automation tooling (such as Terraform, Ansible, Chef, or Puppet) to diagnose complex system behaviors.

Operational Adaptability:

within our Technical Services team, you will serve as the primary technical authority bridging front-line support and core engineering to solve our most critical enterprise container storage challenges.

You will collaborate directly with global enterprise customers, Technical Services Engineers, and Product Development teams to diagnose root causes and deliver high-impact resolutions.

By tackling complex architectural edge cases across Kubernetes and multi-cloud environments, you will directly safeguard uptime for mission-critical production workloads while shaping product reliability and preventing future field escalations.

Own High-Severity Technical Escalations:

Serve as the final escalation tier prior to core engineering, conducting deep troubleshooting and initial code reviews in GoLang to resolve complex container storage incidents and maximize customer uptime.

Bridge Technical Services & Engineering: