Store Team Lead

of customer service experience in retail, hospitality, or restaurant is required

Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment

Enjoy interacting and engaging with customers and team members.

Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.

Order Management Systems

Medical, Dental & Vision Insurance

401k Retirement Plan

Higher Education Programs

Vacation Time, Paid Holiday & Birthday PTO

Monthly Bonus Potential

WF Unlimited- Free Shipping

Delivering best in class customer service.

shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.

in all our product categories, having extensive knowledge of all our programs and cascading this down to team members.

and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.

to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.

Leading People -

Sincerity in training and developing our colleagues.

Conduct on-the-job training for all new joiners to work with

discipline

. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.

Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training.