Customer Service Representative

You will receive feedback and coaching from our Quality Assurance team to ensure you adhere to company policies and are providing exceptional customer service.

You will have regular monthly one-on-one meetings with leaders for mutual feedback and have initiated your personal development plan.

Starting Pay: $18.00/hour

Knowledge/Skills/Abilities

Able to prioritize, organize with excellent attention to detail and problem-solving skills.

Sound judgement and critical thinking

Competitive compensation and annual bonus program

401(k) retirement program with company match

Company-paid life insurance

Company-paid short term disability coverage (location restrictions may apply)

Medical, Vision, and Dental benefits

Paid Time Off (PTO)

Handle and resolve customer questions and concerns; you’ll answer 50-60 calls per day on average

Provide detailed notes and follow-up information in the CRM during each call

Research and respond to inquiries using our internal systems, CRM, and other software programs

Manage other patient, health plan, or healthcare providers needs and escalate as required

Route health plan representatives and providers to appropriate internal resources

Maintain a 90% or higher quality assurance score on calls

Founded in 2005, Integra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies (DMEPOS) network administrator. Our mission is to improve the quality of life for the communities we serve by reimagining access to in-home healthcare. We connect Payers, Providers, and Members through innovative technology and streamlined workflows affording Members access to top local Providers and culturally competent care. By focusing on transparency, accountability, and adaptability, we help deliver better health outcomes and more efficient management of complex healthcare benefits. Integra Partners is a wholly owned subsidiary of Point32Health.

With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.