Technical Account Manager III

Experience in an endpoint or network security space – i.e., AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc.

Understanding of bad actor tradecraft with the ability to educate others on methods and mitigation

Strong understanding of network design, hardening techniques, and troubleshooting

Experience with malware, threat intelligence, and/or sandbox analysis

Experience with programming or scripting languages such as PowerShell, Python, and Bash

Experience with cloud platforms such as AWS, Azure, GCP, etc.

100% remote work environment - since our founding in 2015

Generous paid time off policy, including vacation, sick time, and paid holidays

12 weeks of paid parental leave

Highly competitive and comprehensive medical, dental, and vision benefits plans

401(k) with a 5% contribution regardless of employee contribution

Life and Disability insurance plans

Technical Account Managers at Huntress constitute the primary technical liaison post-sales.

The TAM is responsible for ensuring customer satisfaction by providing high-quality post-sales technical support with a consultative approach.

Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships.

Elevated Tech Support:

Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support.

Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed