Client Support Analyst I

3-5 years experience in technical support or client service roles, preferably in healthcare technology or SaaS

Technical troubleshooting and problem-solving

Healthcare information systems/electronic medical records (EMRs)

Strong empathy and patience, with a genuine desire to help users succeed

Experience with Jira, Zendesk, or other ticketing systems

Proactive approach to identifying and resolving potential issues before they escalate

$34.62/hour

Benefits

Medical, Dental & Vision

– Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.

Paid Parental Leave

– Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.

Serve as the initial point of contact for end user inquiries, providing timely and effective support via email, chat, and chat

Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges

Troubleshoot and resolve technical issues related to our application, distinguishing between user errors and system-level problems

Escalate complex technical issues to the appropriate team when necessary, providing clear and detailed information about the problem

Stay up-to-date with product updates and features to provide accurate and current support

Own clients issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward