Head of Engagement Management

6+ years in a technical product/program management, customer success, and/or consulting role, including significant customer ownership in B2B environments.

Demonstrated ownership of account growth — building new relationships and expanding existing accounts against commercial targets.

Hands-on experience working with data or AI/ML models through engineering, research, a technical product role, or engagement management itself8.

Lead and develop a team of Engagement Managers covering Scale's most strategic GenAI lab accounts — hiring, coaching, setting goals, managing performance, and resource planning and allocation across accounts as priorities shift.

Own account growth strategy for your customer(s), with full accountability for retention, expansion, and commercial development against revenue and growth targets.

Build and maintain deep, trust-based relationships with frontier AI lab researchers and operations leads, serving as a thought partner across the project lifecycle from ideation to execution.

Identify and develop new demand generation opportunities in partnership with GTM, and coordinate and track GTM activities across teams at Scale.

Partner across GTM, ML, Finance, and Delivery Operations to build sustainable, well-resourced account coverage plans and resolve cross-functional tradeoffs.

Hold internal teams accountable to customer quality and throughput expectations.