Technical Operations Support Analyst

Experience with Linux operating systems and command-line tools.

Experience troubleshooting hardware, software, or infrastructure-related issues.

Familiarity with Jira, Confluence, ServiceNow, or similar ticketing and documentation platforms.

Exposure to cloud computing platforms such as AWS or Google Cloud.

Experience supporting operational environments that require adherence to SLAs.

Basic scripting experience using PowerShell, Bash, Python, or similar technologies.

This role provides a unique opportunity to gain hands-on experience supporting a global cloud gaming platform while developing technical and operational skills that can serve as a foundation for future growth in Technical Operations, Cloud Operations, Infrastructure Engineering, or Site Reliability Engineering.

You will work alongside experienced professionals, contribute to critical operational processes, and help support the technology that powers gaming experiences for players around the world.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our

Candidate Privacy Notice

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Acknowledge, triage, and resolve support requests by following established Standard Operating Procedures (SOPs).

Perform routine operational tasks and maintenance activities while meeting service level agreement (SLA) commitments.

Escalate issues appropriately when incidents or requests fall outside established support procedures.

Support day-to-day operational activities required to maintain platform stability and service availability.

Create, update, and maintain SOPs, knowledge base articles, and operational documentation.

Contribute to process standardization efforts that improve consistency across operational activities.