cresta
Senior Software Engineer, Backend (AI Agent Integrations)
At a Glance
- Location
- Canada
- Work Regime
- remote
- Experience
- 5+ years
- Department
- Engineering
- Posted
- 2026-03-01T15:50:47-05:00
Key Requirements
Required Skills
Domain Knowledge
- Engineering
- Finance
- Medical
- Regulatory
Compensation & Benefits
We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Paid parental leave to support you and your family
Monthly Health & Wellness allowance
Work from home office stipend to help you succeed in a remote environment
Lunch reimbursement for in-office employees
PTO: 3 weeks in Canada
Responsibilities
Cresta’s AI Agent team is building enterprise-grade AI Agents that can operate inside real-world contact center environments.
A critical part of that mission is enabling our AI Agents to
seamlessly integrate with customers’ CCaaS platforms
(Contact Center as a Service), including voice and digital channels — and to smoothly transition conversations between AI and human agents when needed.
This role is focused on building the backend systems that allow our AI Agents to:
Integrate deeply with leading CCaaS platforms