Account Manager - Payments

3+ years of experience in Account Management, Customer Success, or a similar client-facing role, preferably within Payments/FinTech.

Experience working in scale-up and high-growth environments, and growing strategic client relationships to drive revenue

Comfortable working cross-functionally with global Sales, Product, Tech, Risk/Compliance teams

Ability to manage multiple high-priority merchant accounts, internal stakeholders (executive level down), and complex client issues effectively

Clear communication and collaboration skills

A proactive, results-oriented, and excellent problem-solving mindset

Be part of a rapidly growing organization transforming the financial services industry

Benefit from

21 days of paid time off

, supporting work-life balance and long-term sustainability

Access a comprehensive and flexible benefits program, including an annual medical allowance, productivity stipend, and wellness subsidy

Participate in an annual company retreat designed to foster collaboration and connection across teams

Own and drive expansion, retention, and long-term success for a portfolio of existing key merchant accounts

Execute on strategic account planning, QBRs (Quarterly Business Reviews), and client-facing product training

Partner cross-functionally with Sales and Product teams to achieve product adoption and client-led feature requests.

Build, improve, or maintain CRM systems, client health metrics, and standardized reporting workflows

Track and report on merchant churn rate, revenue growth and retention, client satisfaction, and adoption of new Breeze features

Support representing the voice of the customer internally and identifying cross/upsell opportunities