Repairs & Maintenance Co-ordinator

up to £26,845 per annum depending on experience

25 days annual leave plus bank holidays (pro-rata)

Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

Family friendly policies

for our In Tenancy team, whose primary focus is repairs and property services.

Based in Basingstoke you will be a point of contact for customers, landlords and agents with any property related queries raised during the life of a tenancy and will be responsible for taking inbound calls from customers reporting property repairs or other issues at the property.

Customer service is a key skill as you will be liaising with a wide variety of 3rd party contacts, key skills in negotiation and excellent levels of time management and flexibility.

The job entails a variety of duties including reporting any issues, monitoring and chasing up a variety of maintenance issues raised.  Dealing with access requests and any noise or nuisance disputes. You will also be required to talk to the licensees of the properties and raise any issues with quick fixes.

The responsibilities of the role will involve:

Taking customer calls in relation to any through life tenancy issue including repairs, disputes, access and instruction of contractors where necessary.