Desktop Support Engineer

You have 2+ years of experience in IT support

You have experience supporting MacOS corporate devices leveraged by enterprise systems like JAMF or similar

Experience with Linux is a plus

You have experience in helping people troubleshoot their IT related issues

Can use a shell or terminal for administrative tasks, understands basic filesystem navigation, command flags, usage of included command line tools

You have been administering internal services such as Google Suite, Zoom, Okta and LDAP

Work together with a worldwide team to support all our employees with their IT related questions in an all Apple Mac environment

You will be responsible for diagnosing and troubleshooting a wide range of IT challenges, starting from the initial setup of new users to providing assistance to colleagues with their IT inquiries.

Collaborating closely with team members across the globe, you will provide comprehensive support for Apple device issues, user and systems access, networking, and various other IT-related tasks.

Your continuous focus will be on enhancing our global IT systems and functionalities, ensuring they remain up-to-date and aligned with evolving business needs.

You will proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve overall operational efficiency.

. Don’t be afraid to let us know if you need more flexibility.

Please note that this role is a full-time position, on Site 5 days a week at our office in São Paulo.