Patient Services Representative Lead - Front Desk - Loganville, GA

Excellent customer service and communicant skills

Organized, reliable and results-driven

At least 1-3 years’ experience in a leadership position with direct reports

Assist in monitoring team performance metrics and phone queues to ensure the team is meeting performance targets.

Answers incoming calls, addressing patients’ scheduling needs or triaging, routing, and providing support and solutions for escalated and complex inquiries.

Ensures compliance with practice’s standards and patient confidentiality.

Subject Matter Expert in multiple practices and super user in EMA and ECW.

Proactively identify cross-training and processes and procedure enhancements that will improve enterprise results and efficiencies.

Collaborate with leadership by providing an in-depth knowledge of issues and challenges, providing insight and feedback.