Bilingual Spanish POS Support Technician

Customer Service experience is a plus.

Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.

Completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is helpful.

Thriving Wellness Community:

Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:

24/7 online physician consultations

virtual mental health resources

life coaching

engaging employee community groups

Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat

Log calls into the Call / Problem Tracking system

Provide excellent customer service

Escalate and direct customer calls as needed

Provide user feedback to management, quality assurance, and development

Perform all activities in compliance with audit standards in reliability, security, and quality

Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to customers’ doorsteps daily. We’ve been a part of The Wonderful Company family since 1979 and have become the world’s largest flower delivery service. With more than 10,000 member florists in North America alone, we lead the industry by working directly with our florists to hand-arrange and deliver every bouquet!

This fast-paced technical position assists Teleflora florists via phone, email, and chat sessions in support of various application software packages, operating systems, and hardware. You'll use active listening, troubleshooting and problem-solving skills to identify and resolve the customer's issues and educate them on the features and functionality of the applications. Must be fluent in English and Spanish.

This is an hourly position and is located in Paragould, Arkansas.

If you have a blend of technical and customer service skills, you may be a great candidate!