Support Learning Manager, Global Support

Demonstrated experience using the ADDIE content development model, adult learning theory, and instructional design methodologies to build effective learning solutions

Demonstrated experience building eLearning authoring tool modalities and learning technologies, especially, Articulate Rise

Demonstrated experience analyzing learning data/trends to drive improvements to learning experiences.

Demonstrated experience communicating effectively with a variety of audiences, including executive leadership, and managing multiple stakeholders simultaneously to synthesize ideas and learning program content.

Demonstrated experience facilitating in both virtual and live classroom environments

Demonstrated experience developing and executing a comprehensive strategy for learning programs

Conduct learning needs analysis to identify skills/knowledge gaps for Agent and Technical Support Engineer knowledge transfer, identify key performance indicators for proposed learning products.

Design, develop, and implement learning solutions in close partnership with Subject Matter Experts (SME), Learning Experience Design, and Learning Operations teams.

Develop instructional-led classes and/or e-learning products utilizing Articulate 360, when required.

Serve as an advocate for the learner and business by consistently reviewing data provided by the Quality and Learning Operations team and acting as a thought leader by recommending actions based on that data.

Build and sustain relationships with Adyen Subject Matter Experts (SME) and functional leaders to gain a deep understanding of business goals and priorities to make informed, data-driven decisions about building learning products.

Develop and maintain a network of strategic relationships across key stakeholders across all