Manager, Commercial Operations & Governance

Strategic Governance & Analytical Frameworks:

Deep expertise in operational process design, data governance, and lifecycle management within enterprise ecosystems like ServiceNow and Tableau.

Strategic Planning & Customer Satisfaction (CSAT) Transformation:

Strong capability to design end-to-end strategic planning frameworks and operational governance models that restructure, mature, and elevate CSAT tracking and performance methodologies across both product and subscription ecosystems.

Executive Communication & Influence:

WHAT YOU CAN EXPECT FROM US:

Lead the Customer Satisfaction (CSAT) Center of Excellence within the Monetization organization to transform how Everpure measures and optimizes customer success.

In this role, you will establish strategic governance frameworks across CapEx and subscription workflows, driving the end-to-end operational rigor needed to secure actionable customer insights.

Collaborating closely with Business Intelligence, Legal, Finance, Customer Experience and Customer Success, you will serve as the core decision-maker for resolution strategies that directly impact global retention and monetization growth.

Drive the CSAT Transformation Initiative:

Own the design, milestones, and execution of the CSAT governance framework across CapEx and subscription workflows to ensure process integrity and mitigate operational risk.

Deliver Executive Visibility: