Global Manager, Customer Retention Programs

\u2022 Proven experience leading multi-region or global teams in customer retention, renewals, collections, accounts receivable, or revenue operations.

\u2022 Strong ability to operate cross-functionally, particularly between customer-facing teams and finance/billing organizations.

\u2022 Advanced analytical and financial acumen, with experience interpreting renewal forecasts, aging reports, revenue retention metrics, and performance dashboards.

\u2022 High degree of integrity and discretion when handling confidential financial and contractual data.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend.

By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

Global Manager, Customer Retention Programs

to lead and scale our customer retention and collections function across regions.

In this role, you will oversee a global team of Customer Retention Specialists responsible for managing the subscription renewal lifecycle and ensuring timely customer payments.

You will drive strategy, operational consistency, and performance across retention and collections \u2014 balancing customer experience with strong financial outcomes.

You\u2019ll partner cross-functionally with global Sales, Customer Success, and Finance leadership to ensure contracts are renewed on time, billing issues are resolved efficiently, and cash flow objectives are consistently achieved worldwide.

You will be accountable for global program performance, process standardization, escalation management, cross-functional alignment, and achieving key metrics such as renewal rate, gross and net revenue retention, churn reduction, and Days Sales Outstanding (DSO).