Customer Success Manager, Enterprise

A minimum of 4 years of experience in a strategic CSM role with a proven track record of managing enterprise-level customers.

Knowledge of digital marketing technologies - social media marketing platforms, digital experience platforms, reputation management, customer experience platforms, marketing performance management

Familiarity with different listings networks such as Google, Apple, and Facebook and experience with marketing strategy for multi-location businesses

Strong ability to develop insights from performance data and present a value story to key stakeholders

Experience with subscription GTM approaches for customer success management and renewals

Proven ability to manage a book of business with high gross retention & predictability

Manage a portfolio of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction

Be a trusted Partner:

Build and maintain strong relationships with Yext customers, serving as their primary point of contact for all post-sales activities.

Work with Yext Support, Product Management,  Services, and GTM teams to share customer feedback and act as an internal advocate for our customers

Be an expert on the Yext platform and products

Drive Adoption and Optimization: