Senior Operations Manager

5–7 years of leadership experience in Fixed Operations; Stellantis experience strongly preferred.

Proven track record of achieving or exceeding OEM CSI, gross profit, and operational performance goals.

Strong knowledge of Stellantis systems: DealerConnect, wiADVISOR, STAR Parts, and Mopar standards strongly preferred.

Expertise in Lean principles, process improvement, and dealership operating systems.

Strong business acumen with the ability to manage P&L, budgets, and financial performance.

Will be required to use personal protective equipment to prevent exposure to hazardous materials

401K with company match

A great wellness program to keep you healthy and happy, both physically and mentally

Access to opportunities to expand your skillset and share your knowledge with others across the organization

A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

A seat in one of the fastest-growing companies in the country

Management – Service & Parts Operations

Lead all aspects of the dealership’s Service and Parts operations to achieve revenue, gross profit, and customer satisfaction targets.

Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, efficiency) and implementing action plans to hit targets.

Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).

Partner with Service and Parts Managers to improve workflow, reduce cycle times, and maximize shop and parts department throughput.

Monitor warranty processes to ensure compliance and maximize claim recovery.

The Senior Operations Manager, Dealership Operations is responsible for the success of the dealership’s service & parts businesses, overall facilities management, and OEM relationship. This leader oversees multi teams and managers, driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership.

At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom.

We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.

Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!