Customer Success Manager - Public Sector

3 years of experience in Customer Success, Partnership Manager or Account Management role.\u00A0

Experience with software as a service (SaaS) solutions.\u00A0

Some experience working with transportation mobility and/or safety departments of the US Public Sector markets is desirable (within an agency or consultant serving public sector agencies).\u00A0

Ability to adjust information (e.g. level of complexity) and story to align with audience.\u00A0

Clearly articulate how INRIX solutions and/or services can meet the customer\u2019s needs and outcomes.

Open vacation policy, it\u2019s unlimited and always has been.

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Establish a deep understanding of our customers\u2019 business, use-case(s), technical needs and technical workflow to support the customer with value realization, quickly!\u00A0

Become an expert and advocate of INRIX products and solutions\u00A0\u00A0

Work with customer onboarding manager and support team to successfully onboard customers who have licensed INRIX products and services by setting up user accounts, conducting one-on-one training, and user support.\u00A0

Create success plans by defining customer goals and laying out an activation plan with key milestones to support customer achievement.\u00A0\u00A0

Own account-based motions for your allocated portfolio to ensure regular customer touchpoints are scheduled, focusing on customer usage, satisfaction, and any big-picture challenges they're facing.\u00A0