jetlinx

Concierge

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At a Glance

Location
Wheeling, Illinois, United States

Requirements

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Ability to understand and tailor all actions in accordance with defined Jet Linx service standards

Ability to apply critical thinking to solving urgent matters, getting creative when there is no explicit instruction guide for all issues

Establish and maintain effective relationships with clients

Ability to work flexible, non-standard hours including nights, weekends, and holidays

Proficient with Microsoft Office Suite

Compensation & Benefits

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Jet Linx offers a competitive compensation and benefits package to team members.\u00A0 Starting base annual salary for this position ranges from $53,000 to $74,000.\u00A0Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate.\u00A0 Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.

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"hiringOrganization": "Jet Linx Aviation",

"industry": "Concierge",

Responsibilities

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Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards.

Plan and manage active trips for clients following the Jet Linx Service Standards.

Manage, update, and maintain all client accounts, preferences, and expectations, using company systems.

Coordinate with Flight Operation Departments to ensure Service Standards are met and/or exceeded and identify any potential issues.

Proactively communicate, document, and resolve complaints, escalating to management as necessary.