Help Desk Support Technician

Proficiency supporting both Windows (PC) and macOS (Mac) environments

Experience with Microsoft 365, Google Workspace, or similar platforms

Familiarity with ticketing systems and remote support tools

Basic understanding of networking concepts (VPN, Wi-Fi, DNS)

Leading The Way’s

employees come from a broad range of church backgrounds. Nevertheless, employees are expected to be a member in good standing of a church whose doctrinal convictions and statement of faith are not in conflict with LTW’s. To make sure everyone understands our theological foundations, we require that all employees subscribe to LTW’s Statement of Faith, avoid public statements conflicting with the Statement of Faith, and seek to conduct themselves in a manner consistent with the beliefs set forth in the Statement of Faith.

Leading The Way

is both an equal-opportunity employer and a Christian, nonprofit, religious organization. We conduct hiring without regard to race, color, ancestry, national origin, age, sex, marital status, parental status, or disability of an otherwise-qualified individual. The status of LTW as an equal-opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment, which is central to our stated religious purpose and day-to-day operations.

This job posting is being managed by Forrest Johnson Recruiting on behalf of

Leading The Way

keeps LTW's technology running smoothly so staff can stay focused on the ministry's mission.

As the first point of contact for IT issues, this role manages onboarding and offboarding, resolves problems efficiently, and keeps documentation clear and up to date.

It's a hands-on opportunity to put technical skills to work in service of Kingdom impact, ensuring every team member has what they need to do their job well.

Serve as the primary point of contact for all internal IT support requests (hardware, software, access, connectivity)

Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner

Support and troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals

Leading The Way

(LTW) is a Christian media ministry committed to the proclamation of the whole counsel of God. Uniquely equipped to reach a global audience through its offices in the USA, Canada, Australia and England, we use today’s technology to connect individuals with sound Biblical teaching – whether here at home or in closed countries and remote regions. Now celebrating over 35 years of ministry,

Leading The Way's

television, radio, and digital programs are broadcast in 28 languages to audiences across six continents. The ministry also operates an Arabic satellite television channel that broadcasts into the Middle East, North Africa, Europe, and Australia; distributes solar-powered Navigators containing the New Testament and Biblical teaching into remote regions; employs Field Teams for on-the-ground evangelism and discipleship; mobilizes Christians in prayer through the AWAKE America prayer campaign and city-wide rallies; and hosts international Evangelistic Celebrations in strategic cities across the globe. Dr. Youssef passionately proclaims uncompromising Truth and leads the way for people living in spiritual darkness to discover the light of Christ.