hopskipdrive
Senior Product Manager, Ops & Customer Experience
At a Glance
- Location
- Remote
- Work Regime
- remote
- Experience
- 8+ years
- Compensation
- salary range for this role is $160,000 - $180,000. This position is remote and,
- Posted
- 2026-05-26T14:44:42-04:00
Key Requirements
Required Skills
Domain Knowledge
- Regulatory
Requirements
Senior Product Manager
who thrives at the intersection of AI innovation and real-world user problems.
You are a product leader with a proven ability to build intelligent agents that understand, decide, and act across complex enterprise and customer service workflows.
Minimum of 8 years of experience in product management,
with a focus on customer support, platform, or internal tools, or mission-critical systems where reliability and user experience are non-negotiable.
AI-first leadership:
About the Company
Our
Support and Operational Productivity team
is at the intersection of cutting-edge technology and exceptional customer experience. We're a high-impact, collaborative group of product managers, engineers, designers, and operations specialists who build the intelligent systems that power world-class support.
Our support world is uniquely complex.
We serve schools and parents coordinating their children’s transportation, school administrators managing district-wide logistics, drivers navigating complex pickup instructions and multi-stop coordination, and the operations team orchestrating it all. Every interaction involves multiple stakeholders, tight safety requirements, and real-time coordination.
Our goal is to push the boundaries of what’s possible with Generative AI, Conversational AI, and LLM-powered assistance to create seamless, human-centric experiences. Our platforms span the entire support ecosystem, from self-service experience that anticipate customer needs to agent tools that make complex problems feel effortless to solve. Whether it’s voice, chat, workflow automation, or CRM integration, we’re creating the next generation of support technology.