Retention Specialist - Solar and Home Improvement

Two (2)+ years of inside sales, retention, or save desk experience (solar or home services strongly preferred)

Proven ability to save deals, overcome objections, and close under pressure

Strong emotional intelligence and active listening skills

Confident, persuasive communicator who can control a conversation

Resilient mindset, you don’t take “no” at face value

Tech-savvy and comfortable working in CRM systems

Paid Sick and Vacation Time.

Medical / Dental / Vision.

401(k) with matching.

Voluntary Life & AD&D Insurance.

Potential Bonus Opportunities and Career Path Growth for Top Performers.

HSA & Employee Assistance Program.

Handle inbound cancellation requests and at-risk customers

Identify root concerns (price, timing, product, trust) and overcome objections

Rebuild value and confidence in the customer’s decision

Collaborate with sales, operations, and leadership to resolve issues

Negotiate and present solutions that keep deals moving forward

Track interactions and outcomes in CRM with strong attention to detail