Sr. Manager, Partner Strategy & Operations

7+ years of experience in strategic planning, partnerships, or program management related to BPOs, particularly in high tech or consulting environments.

Proven strategic thinker with analytical and problem-solving capabilities.

Experience in fostering cross-functional partnerships with business, engineering, and product teams.

Demonstrated experience in overseeing large programs and creating process improvement workflows

At Chime, we believe that everyone can achieve financial progress.

We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free.

We are looking for a strategic and results-oriented Customer Experience leader to manage and scale our Partner (BPO) delivered operations.

This role will focus on developing and executing strategies that drive innovation and operational excellence across our global partner ecosystem to deliver stellar member interactions.

You’ll analyze performance trends, uncover root causes, and define a forward-looking strategy for how our support model evolves—partnering cross-functionally to bring that strategy to life.

You will own the performance of our external partners, including SLAs, quality, and operational efficiency, while driving accountability and continuous improvement across our BPO ecosystem.

This includes leading partner governance, performance reviews, and escalation management, and influencing senior leaders across finance, procurement, operations, and strategy to deliver impact today while building for the future.