Associate, Customer & Product Support

An intelligent, articulate, consultative and confident client-facing professional with 3 or more years of experience working in a client/product support role.

You possess a customer-first mindset and enjoy working through complex problems to find solutions.

You thrive in a collaborative environment and take pride in providing assistance to others, always ready to offer support whenever it’s needed.

You are dedicated to helping improve the customer experience and contribute to the overall success and growth of the enterprise.

You maintain a stable and professional home working environment equipped for high-level support, including the capacity for a dual-screen configuration (equipment provided by AlphaSense) to effectively manage complex workflows.

Associate, Customer & Product Support

to join the growing C&PS team at AlphaSense.

This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform.

The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health.

In order to learn our business and customer inside and out, this team acts as our first line of support.  This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market.

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense.

Customer & Product Support (C&PS) sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore.