Client Services Manager I

Manage client expectations through proactive, transparent communication.

Simultaneously manage a diverse portfolio of clients varying in size, scope, and services.

3–5 years of direct client management experience

• Ensure completion and documentation of all items on each client’s service schedule.

• Provide timely project updates, deliverables, timelines, and issue‑resolution details.

• Escalate complex client issues to appropriate internal team members.

• Support client invoicing by reviewing work‑in‑progress reports and associate time/billing entries.

• Lead implementation of new clients and services onto Navia’s platforms.

The Health & Welfare Client Service Manager I (CSM I) serves as the overall account manager for mid‑size and large clients across Navia’s Health & Welfare administrative offerings, including eligibility/enrollment, reimbursement accounts (FSA, HSA, Commuter, etc.), COBRA, Direct Bill, and voluntary products.

This role builds and maintains long‑term client relationships, provides proactive and consultative service, manages service scope, resolves issues efficiently, and serves as project manager for client initiatives.

Act as the primary owner of day‑to‑day client relationships.

We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.