Vice President, Professional Services & Support

Proven track record of leadership (15+ years) in Professional Services, Systems Integration, or related post-sales organizations within enterprise SaaS or technology environments.

Strategic and operational excellence, with demonstrated success managing Project Portfolios, P&L, forecasting, utilization, and margin performance while scaling a global services organization.

Deep experience in partner enablement and ecosystem development, building scalable co-delivery frameworks that ensure consistent, high-quality outcomes.

Customer-first and results-driven orientation, passionate about delivering measurable value and business impact through technology and AI innovation.

Coveo’s global Professional Services and Support organization, driving world-class delivery, customer satisfaction, and profitable growth aligned with corporate goals.

a clear multi-year vision for Professional Services that aligns with Coveo’s corporate strategy, drives customer and partner success, and reinforces our customer-obsessed culture through meaningful onsite engagement

, ensuring accurate forecasting, disciplined revenue and margin management, and operational excellence across delivery, resourcing, and financial reporting.

Oversee key operational processes

including supporting sales, SOW creation and approval, change request management, and invoicing reviews to ensure rigor, governance, and profitability.

Champion customer and partner success