Embedded Technical Account Manager (Onsite)

Citizenship with the country of work (required for working with sensitive government data; must pass security clearance).

5+ years of IT experience in a support or deployment role.

Experience working with law enforcement and/or government entities.

Proven track record of managing customer relationships and technical projects successfully.

Ability to work autonomously to meet objectives with minimal oversight.

Robust IT background, with expertise in:

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$74,250

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As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships. You will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. Collaborating with cross-functional teams, you will offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects. Wearing multiple hats—from consultant to product expert to project manager—you will help customers optimize their daily workflows.

You will play a crucial role in ensuring Axon’s solutions align with key customer requirements while providing exemplary technical support and customer service. Your expertise and commitment will directly contribute to Axon’s mission of protecting life and enabling transparency through innovative technology.

Location: This role is remote to begin, with gradual transition to hybrid - onsite 3-4 days per week. Please only apply if you are able to work onsite in Chatham-Kent.

Reports to: Manager, Professional Services

Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system.