Manager, Care Coordination

Minimum of 5 years of experience in patient support, care coordination, or healthcare operations

Strong understanding of call center operations and technology preferred

Proficiency in electronic health records (EHR) systems and related software

Knowledge of Google Suite products - Google Docs (create and edit correspondence), Gmail and Google calendar (email and calendar management), Google Slides (ability to create and edit slides) – and proficiency in Google Sheets (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if)

Phone/Fax system experience

EMR experience, Athena & Epic preferred

The Manager, Care Coordination is responsible for overseeing the daily operations and performance of the Care Coordinator team in a remote call center environment.

The Care Coordinators serve as the front line for patient interaction – answering calls, managing referrals, assisting with appointment scheduling, and ensuring a positive patient experience.

This role is responsible for setting clear performance expectations, driving call center efficiency, coaching and developing staff, and supporting operational workflows to ensure the seamless delivery of patient and provider support and care coordination services.

The Manager, Care Coordination collaborates with cross-functional Operations and Product partners to ensure that the call center operations align with TailorCare’s patient-first mission.

Hire, onboard, and train new Care Coordinators to ensure they understand their roles and responsibilities.

Drive operational excellence by identifying workflow improvements, increasing call resolution rates, reducing referral processing times, etc.

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville.